We are committed to holding public engagement workshops to give residents the opportunity to get involved and add their voice to the conversations as we shape the future of health and care across Berkshire West. If you have any comments or would like to take part in a future workshop, do please contact us here. Feedback and responses from our most recent engagement events is below. 

We are increasingly using technology such as virtual clinics, telephone clinics and remote monitoring to offer an alternative to face to face appointments, when clinically appropriate. Patients can also access their medical record and test results via their GP website, as well as book appointments and order repeat prescriptions. 

We recognise that this can be far more convenient for patients who can access the advice that they need from the comfort of their homes. Our ambition is also to bring care closer to people’s homes. We are working with our partners in the community, including GPs, so that patients can access outpatient advice and treatment in a community setting when it is clinically safe and appropriate to do so, rather than having to travel into the Royal Berkshire Hospital.

We're working towards equipping our units outside the Royal Berkshire Hospital to ensure that we have exactly the same diagnostic facilities and equipment to enable us  to offer the same standard of care.

 

the Footfall websites and their ability for patient to manage their own care remotely as well as requesting a consultation with their GP

We are continuing to put patients at the heart of everything we do. By joining up care across health and care providers we can increase the capability and capacity of GP, community and social care to provide care that meets the patient’s needs by offering access to a wide choice of professionals, while better supporting people who are able and wish to, to take care of their own health and well-being.

We are working to build a network of highly skilled and appropriately trained health and care professionals, centred around GP practices. It will include partners from community health, social care and the voluntary sector.  A joined up approach across providers means we can improve patient experience and offer access to a wide range of services, not just GPs, all of which will be well sign-posted. No one will be denied access to their GP if this is what they request.

More people need care across a number of different settings – hospitals, GP surgeries, clinics, nursing homes and in their own homes. By joining up providers and offering a range of services and treatments we can improve patient experience and outcomes and ensure we provide the best possible care from the outset, reducing the need to move between organisations.

We understand that not everyone has access to the internet and digital technology. So we will continue to produce information in a variety of formats, including printed leaflets. If you require printed information, do please contact us here and we will be delighted to send it out to you in the post.

We are committed to communicating in plain English, explaining often complex changes as simply as possible. Of course, we don’t always get it right. Please tell us if something does not make sense to you and we will be happy to explain it and learn from your feedback.

Our ICS leadership are detailed here

We are committed to reaching out across our communities. In the coming months we aim to hold engagement events across Berkshire West.